Open Letter from UniFormation CEO to GK3 Ultra Users
Open Letter from UniFormation CEO to GK3 Ultra Users:
Apology, Reflection, and Commitment to Improvement
Dear GK3 Ultra Users,
This is a long-overdue and heartfelt apology.
We fully acknowledge that over the past few months, the GK3 Ultra has caused frustration, confusion, and disappointment for some of our users. We sincerely apologize for this.
We also understand that many of you have been waiting for a clear and comprehensive response from us.
Through this video, we hope to explain the full story behind the issues, share the corrective actions we’ve taken, and outline the improvements we’ll continue to push forward.
Video Link：
Youtube：https://youtu.be/nyDwV-4gg6o
The video covers:
• What the major issues with the GK3 Ultra were?
• Why it took us so long to release an comprehensive official statement?
• What steps we’ve taken to fix those issues?
• How we’ll improve communication and ensure better transparency going forward?
• What measures we’ll implement to prevent similar problems in the future?
We’ve made mistakes, but we’ve never stopped working to make things right.
❤ We sincerely hope you’ll take a few minutes to watch this video. Your understanding and support mean the world to us.
💬 If you have any suggestions, feedback, or criticism, we warmly welcome your comments. Now more than ever, your voice truly matters.
Sincerely
The UniFormation Team
