Frequently Asked Questions
Order Question
Do I need to have an account to order?
No, you can place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions
What if items are missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at order@uniformation3d.com. Please quote your transaction reference number (Order #) and provide us with proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.（except GKtwo,D265,W230）
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For international shipments, UniFormation is not responsible for any customs fees, tariffs, taxes, and duties.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order atwww.17track.net.（or official website ）
Cancellation Order
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Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
Frequently Asked Questions
GKTWO/GKONE
Can I get extra nFEP film of GKone or GKtwo?
Can I get extra nFEP film of GKone or GKtwo?
Can I get extra nFEP film of GKone or GKtwo?s
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Will any style 3D printing resin work with UniFormation printer?
UniFormation Printer support standard resin, plant-based resin, water washable resin, abs-like resin, elastic resin. There are some preset profiles for UniFormation resin that will help to get better results, if use other resin, you are supposed to reset the exposure time and bottom exposure time.
Is it a polarizer or s screen protector on the lcd screen?
It's a protective film on the LCD that can be removed. But we don't suggest removing it. It can protect the screen from dust, scratch or damage.
Got a few failures on one side of the plate, one side of the pad will be hanging down and one side stuck. What should I do?
Every time you fail to print, please check the leveling with the calibration paper first, secondly, filter resin and clean the build plate, then print the leveling test stl again. For more help, please contact our technical support and send us the picture or video of the failed prints.
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